Customer Feedback

Customer feedback

We strive to deliver our services as we would want to have services delivered to us. We think we do a great job of this, but please don’t just take our word for it; read the comments from our customers.

A thorough and professional service

We have worked with Infotech for over 13 years. They have always provided a thorough and professional service and their technician, in particular has become a part of own academy team. They are knowledgeable and forward thinking and we have valued their advice. There are times where IT can provide challenges to a primary school but with the support of Infotech, we have never found it overwhelming but rather an asset of our school.

Huntingtower Community Primary Academy

Fantastic support

The support we receive from Infotech is fantastic, and that’s at all levels of the business. Our account manager helps to keep me organised, remembering things when I forget, and keeping us on track with our 5-year rolling plan, and manages to do it in the most friendly and supportive way.
Our IT infrastructure has been brought up to date, possibly for the first time ever, with careful planning and well thought through investment these last few years. Our support consultant is also amazing and genuinely feels like a part of our school team. He is always so positive, supportive and knowledgeable, even with the most random of support questions we come up with for him!!! I’ve never known him not be positive or sort the issue. Over the last few years we have also met other engineers and everyone has been very helpful, polite and supportive – in fact, I’m not sure we’ve ever had an issue with anything as everything is handled so professionally, by knowledgeable and friendly people.

Sturton by Stow Primary School

Very Professional

Our consultant is very professional about his role as IT support at Lowdham. He is approachable, calm and knowledgeable. I am always impressed with how quickly he responds to emails/messages from me to solve a problem or to give advice. This is very much appreciated. He understands our systems of working and gives us measured advice on what we need to do next or what steps we need to take in order to make sure we are compliant, ahead of the game or simply if something needs replacing.
He has also led small groups or whole classes in various aspects of IT – whether it’s running a coding club in his own time or teaching children about specific elements of IT and computing, this is helpful and well received.
Overall, I am happy with the level of service, care and commitment we receive and want to thank him for it.

Lowdham C.E. Primary School

Going above and beyond

The staff at Infotech go above and beyond consistently and whenever there is a problem, it is dealt with swiftly. I cannot praise you all high enough. The difference between your company and others we’ve experienced is that you really care about making a difference to the lives of pupils and this is very much evident in the support given.

Anthony Bek Community Primary & Nursery School

Huge improvement in our IT support

“Since moving to Infotechdirect we have seen a huge improvement in our IT support. When we have had IT problems and needed help upgrading or installing any software and servers this has felt like a breeze. Infotechdirect are very quick and efficient in getting the job resolved and take up as little of our time as possible when sorting any problems we have faced. They are always prepared to liaise with any software providers directly cutting out the need for us to be the middle man and go between to get a problem resolved. I would definitely recommend them!”

Anthon Marlow Chartered Certified Accountants & Tax Advisors, Nottingham

The best support company we have ever dealt with.

We have been using Infotech for a number of years and continue to be delighted with the quality of the service we receive. From the beginning they expertly guided us to update our IT devices and developed a 5 year ICT plan to ensure that all our IT equipment was up to date and working effectively. This has had a positive impact on our teaching and learning as lessons are supported by high quality and reliable IT. Infotech give the best support of any company that we have ever dealt with. The staff are approachable, efficient and knowledgeable. I highly recommend Infotech to all schools.

Holy Trinity CofE Primary School, Tattershall

Going above and beyond

Infotech went above and beyond to support us with the configuration of a new MFP which had been installed in school during the summer holidays. They were quick to respond to our request for help and were able to solve any problems remotely – ensuring we could continue to work effectively.

Westgate Junior Academy, Lincoln

Supporting and improving computing provision

From day 1, Infotech have taken the time to get to know the school, its staff and the children, in order to support us in every way possible. Their knowledge of primary schools and computing in general has been invaluable in supporting and improving computing provision within our school.

Corby Glen Community Primary School

First rate support

We embarked on a partnership with Infotech only a term ago and already they have made a huge difference to the IT provision in our school. For us, they have delivered the whole package: from IT solutions, team teaching opportunities, support with the curriculum and proposed provision of core services. Our consultant is friendly and approachable and bends over backwards to help solve even the smallest of issues. The level of support that they offer is first rate and I would highly recommend them to anyone looking for a good value, bespoke solution to their IT support and provision in their school.

Abbey Primary School, Mansfield

Increased confidence

Throughout the year, the Year 3 team have been well supported to deliver the curriculum by tailored sessions being modelled by Infotech. This has given increased confidence to the teachers working with the children on both content as well as simple technical trouble shooting during the sessions. Once the session has been modelled, the teachers have then delivered the teaching themselves, with continued support by Infotech. This modelling followed by team teaching approach has worked very well. Increased knowledge and support has impacted on children’s learning, including additional challenge and top tips for children and adults alike.

Manor Leas Junior Academy, Lincoln

Making a huge difference

Infotech have made a huge difference to the IT provision in our school. For us, they have delivered the whole package: from IT solutions, team teaching opportunities, support with the curriculum and proposed provision of core services. Our consultant is friendly and approachable and bends over backwards to help solve even the smallest of issues. The level of support that they offer is first rate and I would highly recommend them to anyone looking for a good value, bespoke solution to their IT support and provision in their school.

Abbey Hill Primary and Nursery School, Kirkby in Ashfield