IT Support

When you take out a support contract with us, you receive telephone, remote and onsite support, including regular scheduled days onsite for a set price – you don’t pay extra for additional support hours that are needed.  We also believe that providing full days as part of the scheduled time onsite is more effective than breaking days up between 2 or 3 schools, as schools don’t feel short-changed by an engineer who has to stick rigidly to a schedule and then has to move on to the next school as quickly as possible.  Having a full day onsite gives us the opportunity not just to fix issues, but also to help staff in achieving their objectives – we have time to deal with the “How do I?” and “I need to…” type of queries. We feel this reflects the value of a more proactive support model, helping schools develop beyond the more traditional reactive support models.

IT Planning

We can help schools to plan and budget for their IT investment with a 5-year plan. This helps schools ascertain their current position and identifies short, medium and long-term requirements, so that they can make choices and budget accordingly. Many schools have told us they appreciate the support we offer to help them make decisions about technology.  Our 5-year plans, combined with access to proven IT solutions rather than products, help schools to benefit from the experiences of other schools in their use of technology.

Network Administration

Our support contracts include network administration. As part of this, we carry out routine tasks such as creating and removing staff and pupil network accounts, creating and managing user and group email accounts, monitoring server backups, firewall and antivirus logs, managing web content filtering, installing important server and client updates, installing software and liaising with 3rd part vendors. As your Network Manager as well as your technical support partner, we are able to offer a complete management solution, combining the knowledge and understanding of experienced technology consultants with a support model that allows us the time to support your school effectively

Installation

We offer a wide range of specialist Education Solutions and Installations services, including:

  • Servers and Data Solutions
  • Laptops and PCs
  • iPads and Android tablets (including Mobile Device Management)
  • Data switches, routers and firewalls
  • Wireless network solutions
  • Interactive screens with full integration and classroom management solution
  • Data cabling
  • Audio and Visual Solutions

Curriculum Support

We believe we were the first IT service provider to offer curriculum support to schools. For over a decade, we have been helping teachers to deliver the Computing curriculum and make better use of ICT across the broader curriculum.  In response to the Covid 19 crisis, we created a series of programming lessons on the ICT Champions website aimed at helping students to learn coding from home.  Prior to this, we also created the My SATs site to help pupils prepare for their KS2 English SATs tests.  We also deliver lessons and training in schools. We consider ourselves Next Gen Education Solutions Specialists leading the way to better-understood client support and high quality professional staff development delivered through our very productive support model. This allows us to integrate as part of your team; bringing a wide range of specialist support and subject knowledge to schools. Helping both staff and children alike, gives us a unique insight into building lasting relationships and constantly improving our commitments and support to schools.

Disaster Recovery

Are your business critical IT systems in safe hands? We proactively monitor your IT systems to prevent some issues before they have chance to occur. If the worst should happen and you suffer a complete systems failure, you can rest assured that with our wealth of experience, we will have you back up and running as soon as possible to minimise disruption to the school. With our enterprise solutions combined with expert knowledge, you are in safe hands.

Office 365

Schools have had to adjust very quickly to new ways of working and teaching. We help schools to create remote learning platforms that take advantage of the features of Microsoft 365, such as SharePoint, OneDrive and Microsoft Teams. With our in-depth knowledge and understanding we are helping schools understand and make the most of Office 365. Although Microsoft offer the basic elements for free to Education, it is through our expertise that schools are finding the true value of this suite of products and services. Whilst other support companies provide this service at an additional cost to schools, we include this in our support offering, further demonstrating the value of our support solutions.